Frequently Asked Questions (FAQ)

At Longevity Lab Supply Co., we’re not just another online retailer—we’re passionate about helping people in their 40s, 50s, and beyond live longer, feel stronger, and thrive with cutting-edge health, longevity & biohacking tools. We pride ourselves on putting the customer first and providing world-class customer support.

Founded by former college and professional athletes (now in their 40s and 50s), we’ve spent decades exploring the best health and longevity tools, supplements, and equipment along the way. We've personally lived it—injuries and health challenges — and we believe in our products and we know they won’t disappoint. 

We make our best effort to make sure you receive absolutely everything you need and then some. We’re always a quick phone call or email away. Give us a ring and you will never look back on your decision to purchase from us.

We live and breathe this space. When you call us, you’ll speak with someone who understands the products inside and out—and who genuinely cares about helping you find the right solution for your health goals.

LOWEST PRICES GUARANTEED

When you shop at Longevity Lab Supply Co. you know you are getting the lowest price guaranteed! All of the brands that we work with adhere to a very strict pricing policy, so you can rest assured that you are getting the best price possible when you shop at Longevity Lab Supply Co!

WE ALWAYS PUT OUR CUSTOMERS FIRST

We are a close-knit team and truly care about every step of your experience with us. Some other companies just want to make a quick buck, at Longevity Lab Supply Co., we are here to help you out every step of the way. Whether that be talking on the phone to give you more information about a product or walking you purchasing a product, our customer service team is happy to help you make the right buying decision. We're always just a phone call or email away!

WE LOVE LONGEVITY & BIOHACKING PRODUCTS AS MUCH AS YOU DO

We are former college and professional athletes. When you pick up the phone to call us, it is guaranteed that a biohacking & longevity-obsessed person will answer the phone. You have your best interest in mind when purchasing a product. Having been through several injuries and health challenges ourselves, we know our products inside and out. From red light therapy to hyperbaric chambers to PEMF mats and beyond — our team has personally tested and studied the products we offer. We don’t just sell them—we invest ourselves in understanding how they work, so we can help you get the most out of them.

WE ARE THE EXPERTS IN THE INDUSTRY

We have relationships with the best brands in the longevity and biohacking industry. Through our relationships, we are able to provide a unique range of high-end products that you cannot find anywhere else. Our owners have taken the time to carefully select only the best brands with track records for excellent products.

PRICE MATCH GUARANTEE

Our brand partnerships allow us to be able to offer the best prices you can find anywhere on the market. This is our Price Match Guarantee. Found a cheaper price? Let us know and we will refund the difference.

100% SECURE ONLINE ORDERING

Our website has an active SSL certificate that protects all sensitive payment or personal information.

BULK DISCOUNTS

If you are looking to buy a large quantity of one item, we may be able to offer you a special discount. Feel free to send an email to support@longevitylabsupply.com for a personalized quote.

WE ARE AN AUTHORIZED DEALER

Longevity Lab Supply Co. is an authorized dealer for all of the brands represented on our website. Meaning, full manufacturer warranties are offered on every order.

Why Would I Buy from Longevity Lab Supply Co.?

Longevity Lab Supply Co. was built by an ex-professional indoor and beach volleyball player and an ex-college football player whose focus was to help people feel better and improve overall wellbeing. All of our products are tried and tested by our partners so you know you are getting a product that we truly believe in. Every product is fully covered under the manufacturer warranty and we offer 30 day returns on almost all products. We put the customer first, no question about it. Feel free to give us a call if you have any questions at: 725-444-8889

Which payment methods do you accept?

• Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
• HSA and FSA Health Savings Cards
• PayPal, Google Pay, Apple Pay, and Amazon Pay
• Affirm Financing. Rates as Low as 0% APR.

How do I know I am getting the Lowest Price Guaranteed?

When you shop at Longevity Lab Supply Co. you know you are getting the lowest price guaranteed! All of the brands that we work with adhere to a very strict pricing policy, so you can rest assured that you are getting the best price possible when you shop at Longevity Lab Supply Co.

If you (somehow) find another online store with a lower price than us, simply email us at support@longevitylabsupply.com with a link to the same product on a competitor's website. Once we have a chance to verify the pricing, we will refund your original payment for the difference, no questions asked.

When will my order ship?

The status of your order will determine the estimated delivery time frame. Our products will either be available as Ships Out Next Business Day, In Stock & Ready to ship, Exclusive Pre-Order, and/or have an estimated ETA listed. Estimated shipping dates will be listed on the product page if they will not be expected to ship within normal processing times. Additionally, the order confirmation you receive via email will also display the expected shipping time frame.

Ships Out Next Business Day: This time frame can be expected to ship from our warehouse or vendor within 24 hours of the following business day. 

In Stock & Ready to Ship: This time frame can be expected to ship from our warehouse or vendor within 2-5 business days. 

*Certain vendors may exceed this time frame with lead times up to 2 weeks.

Exclusive Pre-Orders or ETA Dates: Pre-Orders indicated that the item is currently not in stock, but an allotted amount has been secured from the Vendor with an estimated shipping time frame.

The ETA listed on the product page indicates the estimated time frame that the item will start its shipping process from our warehouse. Once the shipping process has begun, typically orders take 2-5 business days to arrive at the customer.

Do you ship Internationally?

Most of our products are able to be shipped internationally. If you do not live in the US and would like a shipping quote, please contact us and we will prepare a custom quote for you. Please note that any additional import/export taxes and/or customs taxes will be at the expense of the customer (including Canada). Longevity Lab Supply Co. is not responsible for any import/export taxes relating to international shipping or tariffs and is not responsible for any customs taxes or any other form of tax for an international shipment. There are certain restrictions on some products and those can only be shipped in the USA. Please send us an email at support@longevitylabsupply.com to check on if your product can be shipped to an international address.

Do you ship to Hawaii, Alaska, and Puerto Rico?

Most of our products are able to be shipped to HI, AK, and PR free of charge. This typically applies to our smaller items such as massagers, foam rollers, EMS machines, etc. However, there are certain restrictions on some larger products that will require an additional shipping charge post purchase. Please send us an email at support@longevitylabsupply.com to check on your shipping rate to these states to avoid possible restocking fees.

Is there a warranty?

Yes. All of our products are guaranteed to come with the manufacturer warranty.

Does Longevity Lab Supply Co. offer install service?

Yes we do. For most of our large fitness products you will find an "In-Home Expert Assembly" option above the "Add To Cart" button on the product page.

Also, please note, if you add Assembly Services to your order, we will schedule your assembly AFTER delivery. Our delivery companies DO NOT do the install. We will schedule your assembly with our certified technicians post-delivery. It is the customer's responsibility to bring the items inside their home/room of choice prior to our technicians arriving.

In regards to Massage Chair purchases that have a "White Glove Option", these will be delivered and installed at the same time.

Do you accept returns?

Yes we do. Please review our Return Policy before submitting an item for return. You can start the return process on our Start a Return page.

What if I want a product you don't have?

We have relationships with over 100 manufacturers in the longevity and wellness space, if there is a specific product that we do not advertise, there is still a good chance we can get it for you. Feel free to call us at 725-444-8889 or email us at support@longevitylabsupply.com.

What is your Cancellation Policy?

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before order processing will receive a full refund. Orders canceled after items have shipped or processed will follow our 30 Day Return Policy and will be subject to return shipping costs.

Used the wrong payment method? No worries! We just require you to purchase the product with the new payment method prior to us refunding your original order. This protects us from processing fees.

The following products are subject to a 10% cancellation fee regardless of order status due to the custom built nature of the product: Dundalk, Elina, InBody, Macy-Pan, OxyNova, OxyRevo and Schiller, and Summit to Sea.

Due to the handmade and built to order processes in which OxyRevo products are made, there will be no returns allowed on OxyRevo products. OxyRevo Products are not returnable and all sales are final. We can arrange exchanges and or assign a technician to come out and inspect your chamber. Cancellations will be 10% on OxyRevo.

To view the full cancellation policy, please visit our Returns Policy page.

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please go to our Start a Return page within 48 hours of receiving your order and start the damaged product return process.

What happens after I place an order?

As soon as you place your order, you will receive an email from support@longevitylabsupply.com with your confirmation details. Please keep this email for your records. After we receive your order we will begin preparing your product for shipment. To get the most accurate shipping lead times, please view the product pages for this information.

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